# View Trace Logs

The trace log is a file designed to allow support personnel to diagnose problems. This form allows you to view trace logs.

If you change the enable trace log setting to Yes, Ripplestone will begin to generate a log every time someone signs onto Ripplestone. The log files are simple text files that get written to the "Data" subdirectory of Ripplestone (the default locations is: C:\Program Files\Ripplestone\Data). The log files will include a history of each of the significant steps that Ripplestone tried to execute. The logs will tell you exactly at which point an error message may have been generated.

The log files are called "RipplestoneReportLog_UserID". There will be a separate log file for each user who signs onto Ripplestone. Set enable trace log to no after you are finished diagnosing a problem.

There is no danger in deleting a trace log. A good technique is to delete the existing trace log (if present), recreate the problem by doing what ever is causing the problem, and then send the trace log to support.